SOP 010 - Milrose (all Companies) – How to give user’s access to Adobe Acrobat Pro

Outlines the process for granting users access to Adobe Acrobat Pro within the Milrose.com Adobe Admin Console, including steps for purchasing additional licenses through the E78 Nexus Marketplace when required.

This procedure applies to all Milrose Companies’ users. It covers actions performed in both the Adobe Admin Console and E78 Nexus Marketplace portals. The Milrose Account is our main account and is directly connected to the E78 Nexus Marketplace

1. Get approval from the user’s manager and IT Director.
2. Login to the Adobe Admin Console with one of the credentials below.
   1. Milrose Credentials – This is the primary account. All new license purchases will always go under this account.
   2. Permit Advisors - This account should only be used to move licenses around and re-assign to users if the Milrose account has run out of licenses.  Do not buy new licenses in this account, if new licenses are needed they will be purchased under the Milrose account.
   3. HLZAE - This account should only be used to move licenses around and re-assign to users if the Milrose account has run out of licenses.   Do not buy new licenses in this account, if new licenses are needed they will be purchased under the Milrose account.
3. Select Products at the top nav bar
4. Underneath Document Cloud see Acrobat Pro and check if licenses are available

1. If licenses do not exist in either account, follow the steps below otherwise move to step 6
   1. Login to E78 Nexus Maketplace
      1. Reach out to Allwyn/Adolfo if missing access
   2. Click on Account at the top right of the navbar

1. Select Applications  on the next page
2. Select Manage Apps on the left navigation pane
3. Scroll down and look for Adobe Document Cloud and click the Update Subscription button

1. Agree to the terms and conditions and click on Place Order
2. The licenses will take about 2-3 hours to appear in the Adobe Acrobat portal
3. If the license does not provision reach out to marnie.cody@appdirect.com or marketplace@appdirect.com to provision the licenses

1. Login to the Adobe Admin Console with one of the credentials below.
   1. Milrose Credentials – This is the primary account. All new license purchases will always go under this account.
   2. Permit Advisors - This account should only be used to move licenses around and re-assign to users if the Milrose account has run out of licenses.  Do not buy new licenses in this account, if new licenses are needed they will be purchased under the Milrose account.
   3. HLZAE - This account should only be used to move licenses around and re-assign to users if the Milrose account has run out of licenses.   Do not buy new licenses in this account, if new licenses are needed they will be purchased under the Milrose account.
2. Select Products at the top nav bar
3. Select Add users 
4. Enter the user’s email address
   1. If no account exists for the user choose Add as a new user and enter their first and last name
5. Under PRODUCT ROLE choose User and click on save

1. Have the user open the email select “Get started”
2. On the next screen, verify your identity using the code sent to your email.
3. Fill out the form below and complete the account

To perform the tasks in this SOP you will need:

• Adobe Account with SYSTEM ADMINISTRATOR rights
  1. Milrose Main Account Acrobat Admins

• Nexus E78 Account with COMPANY ADMIN rights
• Nexus E78 Milrose Account Manager
  1. Marnie Cody
  2. myranda.morrison@appdirect.com
  3. O: (248)554-1027